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Réactivation carte SIM

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[quote=mikahardware]D'accord.

Donc comment dois-je procéder pour garder mon abonnement Base25 actuel mais récupérer mon numéro mobile de Mobistar ?

Pour faire simple, en 3 étapes :

1/ Vérifier d'abord avec Mobistar si vous n'êtes pas tenu à une durée de contrat, afin d’éviter des frais de résiliation éventuels.

2/ au choix :
- Rendez-vous en magasin pour introduire une demande de portabilité vers BASE. N’oubliez pas d’apporter une carte d’identité et une facture de votre opérateur actuel. Une nouvelles carte SIM vous sera remise et le changement se fera dans les jours qui suivent ; ou

- Rendez-vous sur notre site internet et passez commande pour un BASE 25. N’oubliez pas de préciser lors de votre commande que vous voulez conserver un numéro d’appel existant (et non pas activer un nouveau numéro). La carte SIM sera envoyée par la poste, et le transfert se fera dans les jours qui suivent.

3/ Quand la carte SIM de chez Mobistar sera désactivée, insérez la carte SIM BASE dans le GSM.

4/ Si vous n’avez alors plus besoin de votre numéro BASE actuel, recontactez-nous pour mettre fin à votre abonnement.

Yoann

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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Je vous remercie pour toutes ces explications Smiley heureux
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Bibliophile
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Bonjour!

I also have a deactivated SIM card that I would like to reactivate.
I've been abroad and I haven't made any top up for a long time but I'd really like to get my old BASE number back.
Is it possible? I tried to make an online top up but it was unsuccessful.

I'm still abroad, so I can't make it to any BASE store. Hence I'd like to just reactivate my SIM card and top it up.
Number: 048---------

Thank you!
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Épique
Questions: 153
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[quote=Julio Boschi]Bonjour!

I also have a deactivated SIM card that I would like to reactivate.
I've been abroad and I haven't made any top up for a long time but I'd really like to get my old BASE number back.
Is it possible? I tried to make an online top up but it was unsuccessful.

I'm still abroad, so I can't make it to any BASE store. Hence I'd like to just reactivate my SIM card and top it up.
Number: 0489048905

Thank you!

Hello Julio,

Welcome to the BASE Community !

I have check this for you: your prepaid card and the phone number have unfortunately been disconnected because no top-up has been made over the last 12 months.
Via a BASE Shop, or via our website, you will be able to get a new SIM card. You will thus get a new phone number as well.

Yoann

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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Bibliophile
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[quote=Yoann][quote=Julio Boschi]Bonjour!

I also have a deactivated SIM card that I would like to reactivate.
I've been abroad and I haven't made any top up for a long time but I'd really like to get my old BASE number back.
Is it possible? I tried to make an online top up but it was unsuccessful.

I'm still abroad, so I can't make it to any BASE store. Hence I'd like to just reactivate my SIM card and top it up.
Number: 0489048905

Thank you!

Hello Julio,

Welcome to the BASE Community !

I have check this for you: your prepaid card and the phone number have unfortunately been disconnected because no top-up has been made over the last 12 months.
Via a BASE Shop, or via our website, you will be able to get a new SIM card. You will thus get a new phone number as well.

Yoann

Thanks a lot for the quick answer, Yoann.

My bigger problem is to change my whatsapp account. If i can't receive SMS on my old BASE number, I can't switch my whatsapp and its backups and contacts to my new one - (old phone is broken. All data lost).
Is there any way I can receive ths whatsapp confirmation SMS or reconnect my 0489048905 BASE number (even if it involves fees and/or top-ups)?

Whatsapp support is only answering my contacts with automatic responses (big ups for you guys from BASE).

Thanks again,

Julio Boschi
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Épique
Questions: 153
Réponses: 987
[quote=Julio Boschi][quote=Yoann][quote=Julio Boschi]Bonjour!

I also have a deactivated SIM card that I would like to reactivate.
I've been abroad and I haven't made any top up for a long time but I'd really like to get my old BASE number back.
Is it possible? I tried to make an online top up but it was unsuccessful.

I'm still abroad, so I can't make it to any BASE store. Hence I'd like to just reactivate my SIM card and top it up.
Number: 0489048905

Thank you!

Hello Julio,

Welcome to the BASE Community !

I have check this for you: your prepaid card and the phone number have unfortunately been disconnected because no top-up has been made over the last 12 months.
Via a BASE Shop, or via our website, you will be able to get a new SIM card. You will thus get a new phone number as well.

Yoann

Thanks a lot for the quick answer, Yoann.

My bigger problem is to change my whatsapp account. If i can't receive SMS on my old BASE number, I can't switch my whatsapp and its backups and contacts to my new one - (old phone is broken. All data lost).
Is there any way I can receive ths whatsapp confirmation SMS or reconnect my 0489048905 BASE number (even if it involves fees and/or top-ups)?

Whatsapp support is only answering my contacts with automatic responses (big ups for you guys from BASE).

Thanks again,

Julio Boschi

Hello Julio,

The phone number can't be used any more, even for an SMS or paying extra fees. It's completely deactivated, sorry.
Since Whatsapp works with phone numbers identification I don't think you can recover your backups neither, but the app support can only provide a clear answer about this.
Can you keep us posted if Whatsapp support can finally recover your data ?

Yoann

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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