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HAS MY PAYMENT BEEN RECEIVED RELEASED .?

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alexsunny123
Bénévole
Questions: 2
Réponses: 2

Hello,

 

You can find an overview of your payments in your customer area, under the link "My invoices", then "Overview of payments":

 

The list of your payments will then be displayed on the main screen. This information is regularly updated. If you just made a payment, it will usually show up within 24 hours.

Note, however, that a bank transfer takes three working days to reach us. It is very important to use structured communication in such a case. Without this, BASE receives your payment but cannot assign it to the customer account for which it was made. The invoice then remains open. BASE will need your proof of payment to track it down.

Payments made on our website are received immediately and confirmed by SMS.

 

thanks

alexsunny

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alexsunny123
Bénévole
Questions: 2
Réponses: 2

@alexsunny123  a écrit :

Hello,

 

You can find an overview of your payments in your customer area, under the link "My invoices", then "Overview of payments":

 

The list of your payments will then be displayed on the main screen. This information is regularly updated. If you just made a payment, it will usually show up within 24 hours.

Note, however, that a bank transfer takes three working days to reach us. It is very important to use structured communication in such a case. Without this, BASE receives your payment but cannot assign it to the customer account for which it was made. The invoice then remains open. BASE will need your proof of payment to track it down.
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Payments made on our website are received immediately and confirmed by SMS.

 

thanks

alexsunny


 

thanks my issue has been fixed.

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