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How to put my mobile on Contract

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Yoann
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[quote=sdardenne]Okay thanks.

Hello Serge,

Your line is now active.

Have a nice day !

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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sdardenne
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No its not active not this morning, I just checked cant make phone calls or send sms sorry.
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Yoann
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[quote=sdardenne]No its not active not this morning, I just checked cant make phone calls or send sms sorry.

As prepaid you need to perform a top-up before being able to call.
If the SIM card is correctly put into the handset, you should however see BASE network active on the top of your screen, isn't it ?

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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sdardenne
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i got bancontact app can i top up from there? Yes I do see BASE on the top left side.
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Yoann
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No sorry, you can't top-up directly from you bank application.

As you can see into our private message from last week, there are several ways to perform a top-up :
- on our website with bancontact
- via our application with bancontact
- by calling our customer service with a credit card
- into a BASE shop
... but not via bank transfer, sorry.

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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sdardenne
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How about straight going to contract thats why i asked in the first place.
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Yoann
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To become postpaid, you need to sign a contrat in a BASE Shop, or order it online.
Unfortunately I can't do it for you.

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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Voir la solution dans l'envoi d'origine

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sdardenne
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Well this no good for me, there's none in my area grr....this is a waste of time. There should be an easy way of doing this really....
Maybe I should go to my bank to do this but I have no idea how to use an ATM to top it up....You could do this online better for me because my bank is half an hour away and I have no time to go there all week because of my job I am doing...Oh well see you, thanks again...
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Yoann
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Serge, you don't need to go to your bank to perform a top-up : you can do it online on our website with a bancontact (it takes 2 or 3 minutes only), or reach call center with a credit card.
You may also get postpaid on our website.

”https://community.base.be/html/assets/Base-logo-small.png?version=preview”Yoann | Moderator

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sdardenne
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Found it thanks, put 20 Euros woohoo me thanks!! I'll leave you alone thanks....

Edited: 4:46pm
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