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400 euros bill without remind

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0456151054
Leesfanaat
Vragen: 1
Reacties: 0

Hello all, I met a problem.

In feb, I switch the monthly scription to Base0.  Because there is some data left in my account, I thoght I was consuming these data during march. And I havn't find any updates about the usage of everyday in App. So I don't know how much I used, and I havn't noticed I am not using the data left by feb. 

Until march 8, when I receive the message about bill, the Apps updates and shows the usage.

 

Base didn't remind me during past month. I can't lookup my usage so I consume 400 euros without my noticement. As far as I know, user will receive the remind when usage exceeds 60 euros.

 

I am a student and I really don't know how to deal with it...Do you have an idea and help me? Thanks!

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everlinden
Moderator
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Reacties: 7

Hi there!

 

I can understand this is quit a shock! You can always send us a private message via Facebook or Twitter, and we're happy to help you! Smiley Vrolijk 

 

Thanks!

Kind regards,


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