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How to cancel/terminate my BASE account?

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I'm a overseas student and now I have came back to my motherland, so I want to cancel my base mobile number. How can I to cancel my base account?
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Hello Zhuitian,

We are sorry to hear that you wish to terminate your subscription.

You can request the termination of your subscription at any desired moment.

This can be done by following means:

- By calling us at 1999 (via a BASE mobile number) or at +32 486 191999 (via any other line or abroad).
- By sending a signed letter to Telenet Group, BO Retention, Neerveldstraat 105, 1200 Brussels.
- By sending an email to and mentioning the name of the account holder, the date of birth of the account holder and the complete billing address.

For a swift settlement of your request, we ask you to mention your account and telephone number.

You can request the end of your subscription at any time. Afterwards we will plan the termination on the most appropriate date.


””Abdel | Moderator

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